Additional Tour Information
Please be aware that we require a 48-hour cancellation policy. Any cancellations will be subject to a $35 cancellation fee. If you cancel your reservation with less than forty eight (48) hours, you will be charged the full cost of your event or tour. However, you will receive full credit for your purchase which will be good for up to one year from the date of cancellation. In the event that you do not show for your tour or event, you will be charged full price. Occasionally, problems with availability do occur and we will make changes at no cost. Need to Add: Tour Cancelation Policies may vary by product, please see specific product posts for a full explanation of cancelation Policies.
Should you need to cancel your reservation, you need to do so according to our policy and do it via email, phone or in person with someone at Things to do in Las Vegas who is authorized to handle cancellations. You will be given an authorization number detailing your cancellation. Please note that should you fail to show, there will be a 100% cancellation charge.
CANCELLATION OF WEDDINGS:
Our refund policy is full refund if 7 days and beyond, within 3 days a 50% refund and no refund if you cancel with less than 3 days of the wedding date.
Should circumstances beyond our control arise that necessitate a cancellation of the reserved tour or event, Things to do in Las Vegas will make every effort to provide comparable services. In this situation, either the carrier or Things to do in Las Vegas will make a full refund. This refund usually takes about 5-7 business days. Please note however, that partial refunds for unused portions of an event or tour cannot be given.
No shows at departure time are non-refundable
REQUIREMENT OF OUR TOUR(S):
You MUST present either a state issued driver’s license, passport, ID card to board an airplane. This is required according to FAA regulations.
At the time of booking your tour or event, you will be issued pertinent information such as pick-up and location. Due to circumstances beyond our control such as weather, traffic, etc, we cannot guarantee return times. On your tour date, it is advisable not to make flights out of Las Vegas. If for some reason, you are not picked up at your confirmed time from your location, please immediately call us at 1-800-VIVA-VEGAS or 800-848-2834. Please call ASAP.
Airplane and helicopter tours usually fly out of Las Vegas, Boulder and Henderson. This depends on the location, tour, etc. Individuals travelling with a small child must purchase a seat for the child pursuant to FAA regulations.
Please be advised that exact tour times cannot be guaranteed due to traffic, weather, etc. Tour times are approximate and we will do everything within our means to be punctual. We value your time and are desirous of giving you a wonderful experience while on our tour(s). Please arrive 15-20 minutes before your tour time for guidance about our tour. DO NOT BE LATE as this disrupts the flight schedules of other tours. Should you arrive late, we will do our utmost to accommodate you, but you will be assessed a late fee of $25 per person. If the helicopter has been shut down due to your lateness, a fee of $50 will be charged.
When taking a tour whether of Las Vegas, the Grand Canyon, etc, please note that to ensure the comfort and equilibrium of the aircraft, those passengers who weigh more than 250 lbs, may be required to purchase what is referred to in the industry as a “comfort seat”. A fee (if applicable) will be added to the price of the tour by provider should this occur. You Must Discloser your correct weight.
When you book a tour and/or event with Things to do in Las Vegas, please note that our associates use state of the art equipment, buses, shuttles, etc. Your comfort, safety and enjoyment is our #1 goal. These buses, motor coaches and minivans are equipped with such luxuries as reclining seats, tinted windows, proper lighting for reading purposes, restrooms, etc. Please note that we cannot guarantee certain equipment and reserve the right to substitute should circumstances arise that require such action. It is our #1 goal to make your experience enjoyable and we will do our utmost to achieve that goal.
Tipping is customary and recommended, but not required. Gratuities for outstanding service is encouraged. You will find guides to tipping in travel magazines and guides. In any case, we recommend that you use your best judgement.
Things to do in Las Vegas, LLC, will not be responsible for any lost or stolen items. We cannot be held liable for weather, traffic conditions or forces beyond our control. We will endeavor to maintain the itinerary as presented in our literature, brochures, website and information provided by our agents. However, we cannot be held liable for deviations from our schedules, brochures, etc.
A non-refundable processing fee and per guest service fee will be charged on products purchased on ThingstodoinLasVegas.com website. These fees are on a “per guest” basis consisting of transportation fee, airport assessment fees, fuel charge, park entrance fees and other applicable taxes where required.
SHOOTING RANGE POLICIES:
Things to do in Las Vegas follows all applicable state of Nevada and federal laws. Accordingly, alcohol and drugs are strictly prohibited. If in our opinion you are inebriated, under the influence of drugs and/or alcohol, seem to be mentally unstable, etc, you will be denied service. You should also not be pregnant as this could endanger your unborn child. Minors must be at least ten (10) years of age and those under the age of eighteen (18) must be accompanied by an adult. Valid ID must also be presented. Although reservations are non-refundable, monies paid will be valid for one year from your reservation date.
HEIGHT AND WEIGHT REQUIREMENTS:
Please be advised that some attractions, events, etc require that participants be a certain height and weight. Please ask your reservation agent with any questions that you have.
ATV/UTV POLICIES AND REQUIREMENTS:
State laws and company policy require that you must be at least sixteen (16) years of age to ride an ATV. You must wear boots and shoes and cannot exceed 275 lbs. Sandals and footwear such as flip flops are not permitted. You are advised to wear comfortable clothing.
You warrant that he/she does not suffer from any Medical Condition and/or incapacity which may impair the participant’s ability to participate in an event or tour and further states that the participant does not suffer from any heart condition, malady or other medical condition which may result from participation in the tour or event. Things to do in Las Vegas will not be responsible or held liable for loss, injury or damage that occurs to any participant during an event or tour that is booked through Things to do in Las Vegas or its agents.
We will charge your credit/debit card the full amount of your tour or event immediately upon booking your reservation. The charge will appear on your statement as “GRAND CANYON TOURS INC LAS VEGAS NV”. The charge will include all applicable taxes and service fees. The charges will be in US dollars unless otherwise noted.
BY SUBMITTING YOUR RESERVATION REQUEST ON THIS WEBSITE ON-LINE OR VERBALLY WITH OUR AGENT, YOU ARE CONSENTING TO THESE TERMS AND/OR CONDITIONS.
It is advised that you book in advance on our website at [email protected] or call our office at 1-800-VIVA-VEGAS or 800-848-2834.
Things to do in Las Vegas in most cases is not the provider of these tours and events. If you are making your reservation on-line within twenty four (24) hours of your scheduled event, please call us at 1-800-VIVA-VEGAS or 800-848-2834 for immediate up to date availability, confirmation and service.
GROUP TOURS OF OUR EVENTS:
We require a twenty five percent (25%) deposit to book and confirm your group reservation. We will hold your seats without a deposit for forty eight (48) hours upon your initial call. If we do not receive your deposit within forty eight (48) hours of your initial request, the seats will be release without any notice. Please note that the total balance for the tour/event will be due thirty (30) days prior to the event. If full payment is not received thirty (30) days in advance of the travel event, the reservation will be cancelled and a cancellation penalty will be applied. You should also note that our company will not send out reminders or invoices unless requested to do so.
OUR STANDARD CANCELLATION POLICY FOR GROUP TOUR:
45+ days in advance: fully refundable if received in writing, 30-44 days in advance: Deposit subject to a cancellation penalty, 29 days or less: no refund. Special requests of us must be in writing no less than one week from the scheduled event. Our group department will make every effort to accommodate your requests, however, you should know that some requests cannot be honored due to circumstances beyond our control or ability. Such requests include special dietary meals, private tours, transfers, stops, etc.